Privacy & Cookies

This privacy policy sets out how Premium Support Services Limited manages and protects any information that you submit when you use our website.
Premium Support Services Limited are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. Therefore any changes are there to be seen by all and you can check this page from time to time to ensure that you are happy with any changes made.

Information we collect

We may collect the following information:
  • Name and job title
  • Company details
  • Contact information including email address
  • Demographic information such as postcode, preferences of services you may be interest in
  • Other information relevant to customer survey

What happens with the information we obtain

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided to us.

Security awareness

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures by way of partners such as Cyber Essential’s to safeguard and secure the information we collect from you.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

Links to other websites

Our website does contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise your own caution and look at the privacy statement applicable to the website in you are visiting.

GDPR

In accordance with GDPR, any information you have submitted to this website via one of the various forms can be deleted dynamically by yourself. When submitting the data to us you will have received a notification email with a 'Delete this information' link at the bottom - simply click on that link to remove the stored data for that unique submission.
You can request a report of the personal data we hold on you at any time and you can also request to have this data deleted (please see the options below).
I would like to request an electronic format report of any data you currently hold on me or my company.
I would like to request any data held on myself or my company (as supplied by electronic report) be deleted..
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